Reaching Spanish Preferring Hispanics on Facebook

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In February 2009, I co-authored a post with Dr. Felipe Korzenny entitled The Multicultural World of Social Media Marketing. That articled focused on qualitative research demonstrating that ethnic minorities, including Spanish preferring Hispanics, visit social networking sites more frequently than non-Hispanic whites. We postulated that this behavior is a result of demographics (ethnic minorities are young), culture (ethnic minorities tend to be more collectivistic) and market forces (there is a dearth of culturally relevant content online). For this article, I want to move beyond research and discuss specific tactics marketers can use to reach Spanish preferring Hispanics on Facebook, in a powerful and cost effective manner. While this article focuses on the opportunity for marketers to target Spanish-preferring Hispanics on Facebook, it is important to mention that there are other social networks that can be used to reach this audience including, but not limited to, MySpace Latino, Starmedia’s Páginas Personales, Telemundo’s Tu Mundo, Terra’s Espacio Terra, Univision.com’s Mi Página, and QuePasa.com.

Facebook usage is exploding in Spanish speaking countries

Back in February 2008, Facebook tapped its own user base to translate the social network’s interface into Spanish. That project is a great case study on how leverage the power of social media to enhance a brand and build a user base. At the time, Facebook had about 2.3 million active users in Spanish speaking countries. Less than six months later, Facebook reached 2.5 million active users in Chile alone! In fact, the launch of a Spanish interface was so successful that between February and July of 2008, new Facebook accounts in Spanish speaking countries grew 325% from 2.3 million to 9.9 million. That means that in six months, more than 7.5 million Facebook accounts were created in countries where Spanish is spoken. A true network effect had taken hold in Spanish-speaking countries and the phenomenon also took hold among Spanish preferring US Hispanics as they received invitations from family and friends to join Facebook and vice-versa.

There are more than 1 million Spanish preferring US Hispanics on Facebook

In May 2009, Facebook announced that marketers now have the ability to target users by language preference, giving rise to a powerful and cost effective way to reach Spanish preferring Hispanics on this popular social network. Adding language targeting to the pre-existing ability to target users by geography, sex, age, education level, workplace, relationship status and interests gave marketers a new way to reach this growing market segment, all on a cost per click basis. This represents not only a new medium for large national advertisers to execute hyper targeted campaigns with highly relevant advertising creative, but also a cost effective vehicle for local advertisers looking to tap into this loyal audience.

As with all initiatives, success requires research, strategy and execution of best practices

The intersection of the Hispanic online market and social media is an exciting and powerful opportunity for marketers to reach this growing and lucrative segment. However, now more than ever, succeeding in this new social context requires a research-based, strategic approach that balances business objectives with user needs. Before dedicating efforts to target Spanish-preferring Hispanics on Facebook or any other social network, make sure to take the following best practices into account:

  • Define your objectives and determine success metrics
  • Conduct research to understand your audience’s needs as it relates to your company’s product/service and how they might want to be approached in a social media environment
  • Develop and follow a strategy for delivering user value while achieving business objectives
  • Design campaigns to foster interaction and engage users while soliciting feedback and encouraging sharing
  • Dedicate resources, measure campaign success and refine approach based on insights and user feedback

    This Post Has 7 Comments

    1. Ricardo López

      Thanks for another great post. It is extremely interesting to look at how Hispanics are evolving in their online usage and behavior. I have written quite a lot about how Latinos tend to prefer a laid back  communication style that relies heavily on non-verbal cues, emotional connections, tangents, storytelling, and an expressive process that is often characterized as “lively.” In contrast, Internet communication has traditionally been very structured, linear, and dry. This has changed with social networking. I see Latinos taking advantage of multimedia elements (music, photos, and videos) and connecting at an emotional level that is very much in line with how they interact offline. Emoticons, online hugs, and virtual cocktails may seem childish to some; but they do add to the liveliness of the medium. On the marketing research side (my area of expertise) I often hear statistics quoted in regards to the number of Latinos online as the basis for conducting online Hispanic research. The problem is that most of the research being conducted online follows a structured and boring communication style that does not work well with Latinos. I have written a few articles about this which are accessible through my company’s website- http://www.hispanicresearch.com. You may also be interested in my new blog, Latino Opinion- http://www.LatinoOpinion.com.

    2. Pingback: Matador Marketing Group » Blog Archive » Reaching Spanish Preferring Hispanics on Facebook

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    4. Jaun Millalonco

      Just wanted to say great job with the blog, today is my first visit here and I’ve enjoyed reading your posts so far 🙂
      Juan

    5. April

      Here’s a question for you — how do you reach English preferring Hispanics on Facebook?

    6. Lee Vann

      Good question April, it is a bit more difficult but definately possible. Taking geogrpraphy, culture and lifestyle into account it can be done.

      Lee

    7. Pingback: Where are the Hispanics online? | Solpersona

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